SEND Learning Strategy
LS018: Help ladder and academic question stems
Teach independent help-seeking so students can get unstuck without losing learning time.
This is not a behaviour rule set. It is a learning routine: students learn how to ask for help, when, and what information to provide so support is quick and effective.
Implementation steps
- Define a simple help ladder (3-5 steps) that students can follow when stuck.
- Teach the ladder explicitly and model it during a real task (not as a poster only).
- Create 4-6 academic question stems that force useful information (what I tried, where I am stuck).
- Practise it with stuck drills where students must use the ladder before any adult support.
- Review and refine the ladder if students get stuck at the same step repeatedly.
- Teach help stems as part of classroom language routines and model them before independent work begins.
- Define when a written help request or low-verbal route can be used to preserve participation and reduce threat.
Classroom routines
- Help ladder example: (1) Re-read the instruction -> (2) Check the model/example -> (3) Use the glossary/word bank -> (4) Ask a peer using a stem -> (5) Ask the teacher with evidence of steps 1-4.
- Keep a visible help box on the board with the ladder and question stems.
- When students ask for help, respond with the ladder language: 'Which step are you on?'
- Use a show-me rule for academic help: students point to what they tried and where it failed.
- Celebrate good help-seeking: 'That question was precise; I can fix it quickly.'
- Use a visible help ladder and point to the current step before giving additional instructions.
- Accept precise written help requests when speech pressure or anxiety blocks oral help-seeking.
- Use a fixed help-check phrase during correction (for example, which step are you on?).
Adaptation guidance
- For anxiety profiles, allow written help requests (post-it or mini form) using the stems.
- For social communication barriers, teach and rehearse a short help script in advance.
- For working-memory barriers, keep the ladder to 3 steps and make it visual.
- For demand-sensitive profiles, use collaborative language ('Let's try step 2 together') to build the habit.
- Pair with assistive access routes where the barrier is output rather than understanding.
- Use literal, short help stems for ASC/ASD and social-communication profiles.
- Reduce the ladder to the smallest useful sequence in high-load lessons or for slow-processing profiles.
- Add a get-out-with-dignity help route that preserves access without public escalation.
Staff language prompts
- I tried ___ and got ___; I think I am stuck because ___.
- Can you check if my first step is right before I continue?
- Which example on the board is most like mine?
- What does the success criteria say I need to include?
- What is the smallest next step I can do in two minutes?
- Which ladder step have you already tried?
- Use the stem and show me exactly where the task stopped working.
Pitfalls to avoid
- Posting the ladder but never practising it.
- Using it as a punishment ('don't ask me') rather than a learning support.
- Making the ladder too long or too vague to use in the moment.
- Allowing low-information help requests ('I don't get it') to persist without coaching the stem.
- Using the help ladder to block support rather than improve the quality of support requests.
- Allowing adults to use different ladder language so the routine stops being predictable.
Impact checks
- Faster starts and fewer stalled students during independent work.
- Higher quality questions that are quicker for staff to answer.
- More independence and better perseverance with challenging tasks.
- Reduced stuck bottlenecks that slow whole-class progress.
- Track whether precise help stems reduce escalation and public demand conflict during independent tasks.
Escalation and specialist review indicators
- Students repeatedly unable to complete even step 1-2 (re-read or check model) without distress.
- Help-seeking remains chaotic despite explicit teaching and rehearsal.
- Persistent barriers suggest deeper language or executive-function needs requiring specialist planning.
Evidence / further reading
Key sources that inform this SEND learning strategy. These links are for implementation context and professional review.
- EEF: Special Educational Needs in Mainstream Schools
Education Endowment Foundation | Tier B
Classroom guidance
Secondary mainstream classroom context.
- EEF Toolkit: Metacognition and Self-regulation
Education Endowment Foundation | Tier A
Evidence review
Secondary mainstream classroom context.
- Hampshire County Council: OAP and SEND support (March 2025)
Hampshire County Council | Tier B
Classroom guidance
Local authority OAP and SEND classroom/implementation guidance; useful as practical mainstream school guidance alongside statutory and evidence-review sources.
- Southampton City Council: Ordinarily Available Provision Guidance (July 2024)
Southampton City Council | Tier B
Classroom guidance
Local authority ordinarily available provision guidance with practical environmental, APDR, and need-area provision detail for mainstream settings.
Relevant SEND Needs
Related behaviour strategies
Learning strategies remain in a separate database; links below open behaviour strategies that align with this support pattern.
Build a ‘help protocol’ (how to get help without disruption)
Work-support redirect (remove the ‘stuck’ barrier fast)
Establish predictable ‘help before stuck’ rule (ask, attempt, signal)
Dual-code key instructions (say it + show it)
Build in visible checkpoints (mini-deadlines + quick checks)